Emergency Phone Numbers

Police-Fire-Ambulance-Bomb Threat: 911
Property Manager: American Land Company, Ltd., (808) 536-6111
Hours: Monday through Friday from 8:00 a.m. - 5:00 p.m.
Emergency Pager: 545-0437, 24 hours a day, 7 days a week

Introduction

Emergencies, disasters, accidents and injuries can occur at any time and without warning.  Being prepared physically and psychologically to handle emergencies is an individual as well as organizational responsibility.

The term “emergency personnel” is used frequently throughout this document. This term refers to both internal and external persons responding to the emergency, such as police, fire, paramedics, security, Property Management, and others.

The purpose of this guide is ONLY to provide immediate response procedures for handling emergencies and disasters.  For further details following these emergency responses, refer to specific policies and procedures, including your company’s emergency plan.

Once you are familiar with the information, you will be better prepared to save lives and protect the company.

The more you are prepared, the better you can act to minimize panic or confusion when an emergency occurs.  No matter what the crisis, THINK before you ACT, then act swiftly to reduce your exposure to danger.  YOUR SAFETY IS OF PRIMARY IMPORTANCE.

How Can I Be Better Prepared?

Read this document frequently and keep it handy.  Please fill in all the blanks with correct phone numbers, names, etc., IMMEDIATELY.  Know the location of fire extinguishers, first aid kits, exits, etc.  It is also suggested that you know how to locate items such as:

 Flashlight (and batteries)
 Radio (and batteries)

Participate in training programs such as CPR/First Aid.  Prepare yourself so you will know what to do, where to go, and how to safely respond to an emergency situation.

911 Procedures

Access outside line, dial 911, give the following information and remain on the line until told to hang up:

Nature of Emergency
Exact address and cross street
Telephone number from which you are calling
Your name
Building and floor

Medical Emergencies

REMAIN CALM and call 911

First Aid Tips

Start Breathing.  Gently tilt head back and open the airway.  Punch the nose closed and give two slow full breaths.  Watch the chest rise and fall during each breath.  Breathe into the victim once every 5 seconds; for infants, breathe more gently every 3 seconds.

Stop Bleeding.  Press directly onto the wound with sterile gauze, sanitary napkin, clean handkerchief, or bare hand.  Maintain steady pressure for 5 to 15 minutes. If bleeding is from an arm or leg, elevate that arm or leg.

Treat For Shock.  Keep victim warm.  Keep victim flat or with legs slightly elevated.

Choking.  Use Heimlich Maneuver (quick upward abdominal thrusts) for conscious person.  For unconscious person, attempt #1 (above).  If airway is still blocked, give 6 - 10 abdominal thrusts.  Continue to check for breathing.

 Earthquake

During the Earthquake

REMAIN CALM

Take cover underneath a desk or table, and hang on; or stand/crouch in a doorway/hallway.  PROTECT YOUR HEAD AND NECK.

Stay away from windows and objects which could fall on you.

Stay where you are – DO NOT RUN OUTSIDE

If outdoors, stay in an open area or attempt to take cover.

If on the road, drive away from bridges, underpasses, and overpasses, stop in a safe area; remain in vehicle.

After the Earthquake

Check for injuries and provide first aid (see Medical Emergencies).

Call 911 (see 911 procedures) or other emergency personnel IF NECESSARY.

Check for safety hazards and take appropriate measures.  Proceed to nearest open area such as Fort Street Mall.

Be prepared for AFTERSHOCKS. Remain in the safest area possible.

Assign one person to monitor radio reports and to keep others informed.

Replace telephone handsets that have been shaken off, but DO NOT TRY TO USE THE TELEPHONES except to report fires or medical emergencies.  In the immediate aftermath, telephone lines are needed for medical and emergency response communications.

Wait for and follow instructions  from emergency personnel and property management.

IF DAMAGE OCCURS OR BUSINESS IS DISRUPTED: 

When time and circumstances permit, call Property Management:  536-6111

Broken Waterline

Call Property Management:  536-6111

After hours call Numeric Pager:  545-0437, enter your telephone number.

Move critical equipment/records to safe/dry location.

Take every precaution to minimize water damage.

Fire

REMAIN CALM.  Call 911 and report location of fire (see 911 procedures)

Activate fire alarm; alert others; call Property Management 536-6111;
move everyone away from the fire.

Use the fire extinguisher on small (waste basket size) fires only if safe to do so.

Fire Extinguisher Instructions

P  PULL safety pin from nozzle.
A  Aim (nozzle, cone, horn) at base of fire.
S  Squeeze the trigger handle.
S  SWEEP from side to side (watch for re-flash)

For larger fire, GET OUT, close doors, confine fire as much as possible.

If your clothing catches fire STOP…DROP…ROLL.

If safe to do so, take loss control measures such as:  shut down and unplug equipment, close files, secure records and valuables, etc.

IF DAMAGE OCCURS OR BUSINESS IS DISRUPTED call Property Management at 536-6111 when time circumstances permit

When a fire alarm is activated

Proceed to the nearest EXIT.  Feel door (top and bottom) for heat - use back of hand. If HOT - do not open; if not hot, open door slowly.  Stand behind the door and to one side; be prepared to close it quickly if fire is present.

See Evacuation for additional information.

If trapped in a room

Place cloth material (dampened, if possible) around/under the door to prevent smoke from entering.

Retreat - close as many doors as possible between you and the fire.  Be prepared to signal from window - but, DO NOT break glass unless absolutely necessary (outside smoke may be drawn in).

 If caught in smoke

Drop to hands and knees and crawl; hold breath as much as possible; breathe shallowly through nose and use blouse, shirt, jacket as filter (dampened if possible).

 In Summary

Your own common sense is the finest safety device ever developed.  Above all…remember to use your head!  Prepare yourself in advance; know where to go and how to get there.  If your work station is located within an office, know in advance exactly how many doors you will have to pass along your evacuation route before you reach your nearest exit door.  This tip will be very helpful in the event you encounter heavy smoke.  Remember, when heavy smoke is present, often times the exit signs above the doors may be hidden by the smoke.

Power Outage or Surge

In the event of a power outage or power surge:

• REMAIN CALM.  If movement is necessary, move VERY SLOWLY.
• If you feel you have an emergency, call 911 (or send for someone to call, see 911 procedures).
• If phones work, call (or send someone to call) Property Management.
• Prevent unnecessary movement by anyone, especially in stairways, corridors, etc.
• Assign one person to monitor radio reports and to keep others informed.
• Take steps to secure items, such as cash, negotiable items, vital records, etc.
• Ensure that the facility is secured.
• Unplug computers and other critical or expensive electronic equipment.
• Direct work flow or customers to another location.
• Evacuate if necessary.  Use flashlight if available.

Bomb Threat

Bomb threats are usually received by telephone or sometimes by note or letter.  Most bomb threats are made by callers who want to create an atmosphere of panic.  All bomb threat phone calls should be taken seriously.  If you receive a note or letter, immediately contact your supervisor/manager.

 If you receive a bomb threat call, follow these steps:

• REMAIN CALM
• If possible, discreetly get a co-worker to report the threat to 911.  The co-worker should notify the manager/supervisor and Property Management of the threat while you continue talking to the caller.
• Refer to the Bomb Threat Form below.

Evacuation Decisions

The decision to evacuate is the responsibility of the manager on the scene.  Security and local law enforcement will assist in the decision process if time permits.

If local law enforcement recommends that there be no evacuation, then it is very important that the manager on the scene contact Property Management to review the events and to confirm that the decision to remain in the building is the correct one.

If decision is made to evacuate, see Evacuation.

Suspicious Objects

If a suspicious object is found, DO NOT TOUCH IT!  Refer it to the local law enforcement.